Technical Guidelines

Learn more about our supported devices and technical requirements.
Administration interface
Our primary administration interface is web-based, and supports all modern web browsers such as Google Chrome, Firefox, Microsoft Edge, Safari (v12 or later), and Internet Explorer 11. Running other browsers may result in the applications not operating properly or as intended.

You need one device for each zone where you want to play music. A zone can only be connected to one device at a time.

The streaming app is available on the following platforms:

iOS

Recommended iOS devices

  • iPad Mini 2 (2013) or later
  • iPad Air (2013) or later
  • iPad 5th Generation (2017) or later
  • iPad Pro (2015) or later
  • iPhone 5S (2013) or later
  • iPod Touch 6th Generation (2015) or later

Our app requires a minimum of iOS 13.4 or later with at least 2GB of space. Download the app here.

Recommended specifications for your Android

  • Android 8 or later
  • 3GB+ RAM
  • 2GB+ of space to install

This applies to most devices coming from the major manufacturers produced in 2017 or later. Download the app here.

We currently offer two different Windows players:

1. The Enterprise Windows app – Runs as a program in the background with limited functionality. Recommended specifications:

  • 512+ MB RAM
  • 2GB+ of space to install and cache music
  • Supports both 32- and 64-bit architecture
  • Supported versions are Windows 11, Windows 10, and Windows 8.

2. The new Windows app – More interactive experience with a user interface.

You can download both players here.

Our hardware device is a streaming box fully dedicated to our service. Keep staff focused on your customers and the music playing even when the internet goes out. Optional hardware for customers that don’t want to use phones, laptops or computers to stream music.

  • Streams music with no phone, tablet or computer required
  • Stores up to 400 hours of music for offline play
  • Uses the web interface so you can find and schedule music from anywhere
  • Remote control with the mobile app to let your staff respond in the moment
  • Updates automatically to the latest software version with no work needed

Recommended settings:

  • 3GB+ RAM
  • 2GB+ of space to install
  • This applies to most devices coming from the major manufacturers produced in 2019 or later.
    Download the app here.

The app works both on Intel Mac and Apple Silicon (ARM-based M1 chip). The recommended OS version is macOS 14.2 or higher.
Download the app here.

  • An uncapped internet connection of at least 1Mbps is required
  • Playback devices need to have at least 5GB of free storage
Your playback device should be connected to speakers, usually via an amplifier. Any existing audio installation should work just fine as long as it has a line input for audio.

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